Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your order. If you would like to request a return or exchange, please contact Shorts Plug within 14 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

Unworn and unused
Unwashed
In their original condition
Returned with the original packaging when applicable

Items that show signs of wear, washing, damage caused after delivery, odors, stains, or other signs of use may not be accepted.

How to Start a Return

Do not send a return without first contacting us. Once your return is approved, we will provide return instructions and the appropriate return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or the return is the result of an error by Shorts Plug.

We recommend using a trackable shipping service when returning an item. Shorts Plug is not responsible for return packages lost in transit.

Original shipping charges are non-refundable unless the return is due to an error by Shorts Plug.

Refunds

Once your return is received, we will inspect the item. If approved, your refund will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Exchanges

Exchanges for another size or style may be available depending on inventory. Contact us at shortsplug.support@gmail.com to request an exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution.

Order Changes & Cancellations

Requests to change or cancel an order must be submitted within 48 hours of placing the order.

We will do our best to accommodate your request, but changes and cancellations are not guaranteed. Orders can begin processing before the 48-hour period has ended.

Once an order has been processed, fulfilled, or shipped, it may no longer be changed or canceled.

Contact

Questions regarding returns or refunds can be sent to:

Shorts Plug
shortsplug.support@gmail.com